About Us

Endash is an AI-powered data integration and visualization platform that enables businesses to easily build data pipelines and dashboards without requiring dedicated data teams. With connections to over 500 data sources, Endash provides innovative AI tools such as Text2SQL and automated insight generation, empowering non-technical users to perform complex data analysis with ease.

Endash is part of Cigro Inc., a South Korean tech company driving data-driven innovation across B2B SaaS, outsourcing development, and AI platforms.

The Korean office focuses on client relations and business operations, while the Vietnam office with an 8-member engineering team plays a central role in product development. The Customer Success (CS) Manager we are hiring will be the first in this role in Vietnam, working closely with the Korean CS Lead and collaborating with the Vietnam engineering team. This role will be critical in bridging Korean clients with our development team and driving an exceptional customer experience.

Position Overview

We are looking for a Customer Success Specialist based in Vietnam who can communicate fluently in Korean.

This role goes beyond simple customer support. You will deeply understand Cigro & Endash SaaS (e-commerce dashboards for Korean clients + general BI solutions) and guide customers to adopt the product in the most effective way. By building trust with clients, your main mission is to increase retention (renewals and continued usage).

As the first CS Specialist in Vietnam, you will work closely with the Korean CS Lead while directly collaborating with the Vietnam engineering team, becoming a key bridge between both offices.

Key Responsibilities

• Gain deep expertise in Cigro & Endash SaaS products and provide clear and reliable guidance to customers
• Support service onboarding and initial setup (guides, FAQs, chatbot assistance)
• Analyze customer inquiries and improve manuals/FAQ documentation
• Collaborate with the development and data teams to quickly resolve service issues and incidents
• Work with the Korean CS Lead to establish global customer experience processes
• Collect and share customer feedback to help improve product and service quality

Requirements

• Advanced Korean proficiency (fluent in speaking, writing, and reading)
• Ability to communicate in basic English
• Strong problem-solving and logical communication skills
• Experience with collaboration tools such as Notion and Zendesk

Nice-to-Have

• 1+ year of experience in customer support, call centers, or SaaS/IT service operations
• Previous CS experience with Korean companies or Korean clientsFamiliarity with SaaS in data, advertising, or e-commerce
• Ability to translate and write technical documents (Korean ↔English/Vietnamese)
• Experience working in a startup environment

What We’re Looking For

• Someone who takes ownership and follows through until the customer’s problem is fully solved
• A fluent Korean communicator who enjoys working with a global team
• A person eager to grow in a fast-changing SaaS environment
• Someone who views CS not just as support, but as a partner in managing the customer journey and driving product adoption & retention

Hiring Process

1. Application Review

• We will review your resume and cover letter.

2. Korean Interview

• A brief Korean interview to confirm basic profile information and evaluate spoken Korean proficiency.
• Conducted remotely.

3. Role Interview

• A 1-hour interview focused on your professional skills, problem-solvinga pproach, and thinking as a CS manager)
• You’ll also have a chance to ask detailed questions about working at Endash.
• Conducted onsite or online.

4. Culture Interview

• A 1-hour conversation to assess alignment with Endash’s vision, work style, and team dynamics.
• Conducted by 1–2 members of our leadership team (C-level).
• Conducted onsite or online
  
  

Work Location

📍 67-69 Võ Nguyên Giáp, phường An Khánh (phường Thảo Điền, Quận 2 cũ), TP.HCM

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